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  • Privacy Policy

    Last updated: April 2026

    1. Who We Are

    Comobnet (“we”, “us”, or “our”) is an independent UK-based service that provides phone-based guidance to help users understand and choose mobile plans.

    Contact details:
    Business name: Comobnet
    📧 Email: compare@comobnet.com
    📞 Phone: (800) 998-9856
    📍 Address: 764 Queen Street, Leeds, LS00 3SC, United Kingdom

    If you have any questions about this policy or your data, please contact us using the details above.

    2. What Personal Data We Collect

    We may collect the following types of personal data:

    • Identity Data: Your name (when you call or submit a form)
    • Contact Data: Phone number and email address
    • Usage Data: Your mobile preferences (usage, budget, current plan)
    • Technical Data: IP address, browser type, and device information
    • Communication Data: Call recordings (where applicable) and email correspondence

    3. How We Collect Your Data

    We collect personal data through:

    • Direct interactions: When you call us, email us, or fill out forms
    • Automated technologies: Cookies and analytics tools on our website
    • Third parties: Analytics providers (e.g. Google Analytics)

    4. Why We Collect Your Data (Legal Basis)

    Under UK GDPR, we rely on the following legal bases:

    • To provide guidance:
      Using Identity, Contact, and Usage Data
      Legal basis: Contract
    • To connect you with providers (if requested):
      Using Identity and Contact Data
      Legal basis: Legitimate interest
    • To improve our service and website:
      Using Technical and Usage Data
      Legal basis: Legitimate interest
    • To meet legal obligations:
      Using relevant personal data
      Legal basis: Legal obligation
    • For marketing (if you opt in):
      Using Contact Data
      Legal basis: Consent

    5. How We Use Your Data

    We use your data to:

    • Provide phone-based guidance on mobile plans
    • Respond to enquiries and provide support
    • Help you understand available options
    • Improve our website and services
    • Comply with legal requirements
    • Send updates or information where you have given consent

    6. Who We Share Your Data With

    We may share your data with:

    • Mobile service providers: If you choose to proceed with an option
    • IT and hosting providers: To operate our website
    • Analytics providers: To understand website usage
    • Legal authorities: Where required by law

    We do not sell your personal data to third parties.

    7. Call Recording

    When you contact us by phone:

    • Calls may be recorded for quality and training purposes
    • You will be informed if recording is active
    • You may request that your call is not recorded
    • Recordings are stored securely and typically deleted within 30 days

    8. Cookies

    We use cookies to improve your browsing experience.

    Types of cookies we use include:

    • Essential cookies: Required for website functionality
    • Analytics cookies: To understand usage and performance
    • Preference cookies: To remember your settings

    You can manage cookies via your browser or cookie settings on our website.

    9. Data Retention

    We retain your data only as long as necessary:

    • Enquiry data: up to 12 months
    • Customer-related data: up to 6 years (for legal purposes)
    • Call recordings: up to 30 days
    • Analytics data: up to 26 months

    After this period, data is securely deleted or anonymised.

    10. Data Storage

    Your data is stored on secure servers within the United Kingdom or European Economic Area (EEA).

    We do not transfer data outside these regions without appropriate safeguards.

    11. Your Rights

    Under UK GDPR, you have the right to:

    • Access your personal data
    • Correct inaccurate data
    • Request deletion of your data
    • Restrict how your data is used
    • Request data portability
    • Object to certain processing
    • Withdraw consent at any time

    To exercise your rights, contact us at:
    📧 compare@comobnet.com
    📞 (800) 998-9856

    We aim to respond within 30 days.

    12. Complaints

    If you are not satisfied with how we handle your data, you can contact the Information Commissioner’s Office (ICO).

    However, we encourage you to contact us first so we can try to resolve your concern.

    13. Changes to This Policy

    We may update this Privacy Policy from time to time.

    • The “Last updated” date will reflect any changes
    • Significant updates may be communicated on our website

    14. Contact Us

    If you have any questions about this policy:

    📧 Email: compare@comobnet.com
    📞 Phone: (800) 998-9856

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